Privacy Policy for threnovalixq.com

We respect your privacy and take our responsibility to protect your personal information seriously. This policy explains how we collect, use, and safeguard any information you provide while using our services.

Information We Collect

We collect information only for providing and improving our services.

• Personal and contact details submitted via forms, such as your name and email address.
• Usage details like frequency of visits, device information, and browser type.
• Interaction history, including support requests and communication preferences.
• Technical data, such as IP address and cookies, to ensure security and functionality.

How We Use Information

Information collected serves specific service and compliance purposes only.

• To respond to your inquiries and deliver relevant service updates.
• For technical troubleshooting, preventing fraud, and improving experience.
• To comply with South African financial and data regulations as required by law.
• To customize communications and provide optional alerts as requested by users.

Legal Basis for Processing

Data is processed in accordance with applicable South African law.

We process your information based on legitimate interest, consent, and compliance with legal obligations, including the Protection of Personal Information Act (POPIA).

Information Sharing

We do not sell or rent your personal information to third parties.

• Data may be shared with service providers who help deliver our core services, bound by confidentiality agreements.
• We may disclose information to authorities if required for compliance or legal investigations.
• Anonymized analytics may be shared for insight without identifying individual users.

Data Security

We use industry-standard encryption, secure servers, and internal access controls to protect your data. Regular audits and monitoring further safeguard against unauthorized access and ensure the integrity of our systems.

Your Rights

You have rights over your personal information in line with regulations.

• Access your data and request corrections or updates at any time.
• Withdraw consent for optional communications at your discretion.
• Request erasure, subject to legal and operational requirements.
• Lodge a complaint with the appropriate authority if you believe your data has been misused.

Cookies and Tracking

Our website uses cookies for essential functionality, security, and analytics. You may manage preferences in your browser or see our detailed Cookie Policy for more information.

Cookie Policy Cookie Policy

Contact Us

For privacy-related queries or concerns, please reach out using the options below. We strive to respond promptly and address your questions thoughtfully.

Changes to This Policy

We may occasionally update this policy to reflect legal or operational changes. Please review it frequently for updates.